Frequently asked questions

Choose a consultation for advice and a written action plan. Choose Furniture Layout for a measured arrangement, Room Refresh Design for finishing a furnished room, or Complete Virtual Room Design for a coordinated room plan, shopping selections and one visual preview. Move-In Planning helps prioritize up to three rooms; it does not include three room designs.

One functional space up to 350 square feet. An open-plan living and dining area counts as two spaces. Move-In Planning covers up to three named rooms within these limits. Larger or unusually complex spaces require an agreed scope and price before payment.

Yes. Consultations take place by video and deliverables arrive digitally. Send photographs and measurements of pieces you want to keep. Room Refresh Design retains the main furniture and basic arrangement. Product recommendations depend on retailers available in your location; we confirm sourcing suitability before accepting a booking.

Packages do not include on-site measuring, construction or permit drawings, structural or electrical design, contractor management, furniture purchasing, installation or moving services. You arrange and pay any tradespeople directly. We agree on any additional design work and its fee before starting it.

After booking, you receive a private questionnaire and photography/measurement guide. Share your goals, preferences, shopping budget and pieces to retain. Layout and complete-design services require room and furniture measurements. We review your information before the consultation. The detailed preparation documents are sent privately, not published here.

Submit your completed questionnaire and send any photos and measurements required for your service at least 24 hours before your scheduled consultation. If any required materials are missing at that deadline, we’ll reschedule your appointment so we have time to review them before the call.

Consultation summaries: 2 business days for Room Refresh, 3 for one-room Move-In and 5 for Move-In Planning. Initial Color palette: 3 business days. Initial Furniture Layout: 5 business days. Initial Refresh Design: 7–10 business days. Initial Complete Design presentation: 15–20 business days, including its preview. These estimates begin after your consultation and receipt of complete information. Business days are Monday–Friday excluding US federal holidays. Revisions and time awaiting your feedback extend final delivery.

Optional Room Previews add approximately 3–5 business days after the design direction is agreed. We confirm your project schedule before work starts.

Color Consultation and Furniture Layout each include one revision. A small paint-preview change counts within the Color Consultation revision. Room Refresh Design includes one revision with up to three product replacements and one small preview adjustment. Complete Design includes two rounds with up to five product replacements across both. Its preview and paint-feedback changes count within those two rounds. Advice-only consultations include clarification support, not new design work.

A revision is one consolidated list of adjustments within the agreed brief. New rooms, a new style direction or major scope changes require a separate quote. We correct our own errors at no charge.

One illustrative view of one room in the agreed design, with one round of minor visual adjustments. It is included with Complete Design and Room Refresh Design, and optional for Furniture Layout at $125. Suitable photos, measurements and furniture references are required; we confirm suitability before accepting a paid upgrade.

The preview helps explain the design. It is not a measured 3D model or proof of furniture fit. Layout dimensions and product specifications determine fit; physical samples help confirm color. Color Consultation includes a paint preview of the agreed surfaces. Advice-only consultations include written guidance.

You purchase directly from retailers and arrange delivery, returns and installation. Shopping lists include product photos, names, sizes, finishes, item numbers and retailer links where available. Retailer prices and stock may change. For Color Consultation, you buy and test samples, then submit photos and observations within 14 days. Screen colors are not exact paint matches.

Room Refresh and one-room Move-In consultations include one clarification email with up to three questions within 7 days. Move-In Planning includes a 20-minute follow-up call within 30 days. Refresh Design includes one clarification email within 14 days. Complete Design includes a 20-minute implementation call within 60 days. Color and Layout include the revision support stated in their packages. Support does not include a new design brief.

Optional 25-minute Room Setup Walkthrough: $49. After trying your setup, bring placement or fit questions. Additional 30-minute advice call: $60. Additional in-brief revision covering up to one hour: $75. Up to five additional sourced selections within an agreed design direction: $100. Further rooms are priced by their selected package. No extra work is charged without agreement. Use any follow-up included in your package first.

Your package includes the consultation and deliverables listed on its service page. We create and share personalized plans, shopping lists and images after your booking is confirmed and paid. Prices are in USD and cover design services. Furniture, décor, samples, shipping, painting and installation are paid separately. You do not need to buy a standalone consultation before a design package.

Choose a package, review the price and booking terms, and pay securely through Stripe. After payment, choose a consultation time in Calendly and complete your private questionnaire. Your Calendly confirmation email includes a rescheduling link.

After two missed appointments within the same booking, we cancel the remaining service. We honor your legal refund rights first and send an itemized refund breakdown. Missed calls with less than 24 hours’ notice are charged at $50 per scheduled hour, prorated to the call length. You review and accept these terms before paying. Exceptions apply for emergencies, unavoidable connection problems, and errors on our side.

See the fee table and booking terms →

Before work starts, we generally refund what you paid. If you end the project after work begins, we account for agreed work already performed and any applicable missed-call fee, then refund the balance subject to the caps and your legal rights.