Simple booking, clear expectations.

1. Your booking confirmation

Mary Lacewood Interiors is the studio name. Before payment, your confirmation will identify the legal service provider and business contact address, your selected package, named rooms, agreed scope, deliverables, preview option, revision allowance, timetable, support deadlines and total price in USD including any applicable tax.

Questions, cancellation requests and rescheduling requests may be sent to hello@marylacewoodinteriors.com or communicated directly to us during a call. We will acknowledge your request in writing within 2 business days of receiving it. For cancellations under our studio policy, the cancellation date is the date we receive your notice. If the law gives your notice an earlier effective date, such as the date a qualifying notice is mailed, we use that earlier date. Any cancellation method, notice form, or deadline available to you by law still applies.

2. Confirm scope before paying

We check the room scope, available information, location and sourcing needs before accepting the project. A standard room is one functional space up to 350 square feet; a combined living/dining area counts as two rooms. Larger or unusually complex spaces need a separate quote. Move-In Planning covers advice for up to three rooms, not three complete designs.

We confirm that a Room Preview is suitable before accepting payment for that option. Package consultations are included: you do not need to purchase a separate advice call first.

3. Payment and permission to begin

Proposed payment arrangement: full payment after scope confirmation and before preparation or design work begins, subject to any applicable payment restrictions or cancellation rights. There are no subscriptions, automatic renewals or unapproved extra charges.

Before payment, review the package confirmation and these terms, including the missed-call fees and refund rules. Check the agreement box to enable the payment button. You will receive a copy and receipt afterward. We agree on a start date. We do not treat payment or an ordinary request to begin as a waiver of statutory rights. If special notices, waiting periods or early-start consents are required, they must be addressed before work begins.

Changes to these terms apply only to new bookings unless you separately agree to a change to your existing booking. If the work or price changes, we send the change and obtain your agreement first.

4. Preparation and delivery

Submit your completed questionnaire and send any photos and measurements required for your service at least 24 hours before your scheduled consultation. If any required materials are missing at that deadline, we’ll reschedule your appointment so we have time to review them before the call. Tell us about furniture you are keeping, access constraints, budget and relevant household needs. If information is missing or inconsistent, we ask for clarification rather than assuming a fit.

The service-page delivery estimate begins after the consultation and receipt of complete information. It describes the initial presentation or summary, not necessarily the final revised delivery. Optional previews add approximately 3–5 business days after the direction is agreed; the Complete package’s 15–20-business-day initial estimate already includes its preview.

For our scheduling, business days are Monday–Friday excluding US federal holidays, using America/New_York time. Legal deadlines may use a different definition and are unaffected. We confirm appointment times with a time zone. If we expect a delay, we notify you promptly and agree on a revised date.

5. Rescheduling, missed calls and cancellation

The two-missed-call rule applies to all packages. To avoid a missed-call fee, give us at least 24 hours’ notice if you need to cancel or reschedule a call. One reschedule per appointment is included with that notice.

If you miss a confirmed call and gave less than 24 hours’ notice or no notice, we deduct $50 per scheduled hour, prorated by the call length. We allow 15 minutes from the confirmed start time for you to join. If we agree to proceed with a shortened call, it does not count as a miss. The exceptions below still apply.

After the first missed call: we explain the next steps in writing and offer one replacement appointment. If a missed-call fee applies and you complete the package, it counts toward the original package price. There is no extra payment solely because of the first miss.

After the second missed call: we cancel the remaining service, notify you in writing and apply the refund steps below. Misses count across the same booking, including follow-up calls, even if they are not consecutive. A separately purchased advice call is a separate booking. Waived incidents do not count.

If you cancel after the first missed call, we use the same refund steps with at most one applicable missed-call fee. We count only appointments that were reserved and missed.

Exceptions: no fee or missed-call count applies when we cancel, give an incorrect link or time, or have a technical failure that prevents the call. We waive fees and counts for genuine emergencies or unavoidable connection failures reported as soon as reasonably possible, without requiring sensitive medical details. We arrange a replacement where appropriate. Our rescheduling does not use your allowance.

This policy must be disclosed and actively accepted before payment, and repeated in replacement-call reminders. It cannot be applied retroactively to a booking made under different terms. Statutory cancellation and refund rights take priority.

6. How we calculate your refund

You can end your project by emailing us. If you’re unhappy with the service, tell us what’s wrong so we can address it. See section 7 for problems with delivery or the agreed work.

1. Apply your legal rights first. If the law gives you a full refund, we return the full payment without deductions. If the law gives you any other more favorable refund, we honor it.
2. Start with what you paid. If we have done no work and there is no applicable missed-call fee, you get a full refund. We refund an unstarted add-on in full unless an applicable missed-call fee applies to that add-on.
3. Calculate eligible deductions. We deduct only agreed work completed before the cancellation took effect at $50 per hour, recorded to the minute, plus any missed-call fee that applies under section 5. We never count the same time twice or deduct for correcting our errors, unapproved extras, future work, administration, or payment processing. We stop work when notified and do not deduct for work done after the cancellation took effect, even if notice reaches us later.
4. Apply the caps. Total deductions cannot exceed the amount you paid for the affected service. When included revisions or follow-up support is still available and unused, the combined deductions cannot exceed 90% of that service fee. We track add-ons separately. Deductions for an add-on cannot exceed what you paid for it.
5. Send the balance. We send an itemized breakdown and initiate the refund to your original payment method within seven calendar days of the effective cancellation date, or the date we cancel after a second miss. If notice reaches us after that deadline, we act promptly upon receipt. We meet any earlier deadline required by law. Your bank may take additional time to post it. We do not delay the undisputed amount while we resolve a disagreement.

Special cap for the $125 Room Refresh Consultation. If missed-call fees apply, we deduct no more than $50 after one miss or $100 after two misses. We do not add work or other deductions to those amounts. Any larger refund required by law takes priority.

• Cancel after design work starts. A $395 Room Refresh Design with two hours of eligible work and no missed calls results in a $100 deduction and a $295 refund (about 25% retained). We itemize the date, agreed task and time spent, such as the consultation, sourcing or preparing the design. The percentage depends on the work completed.
• Two missed Room Refresh Consultation calls. If missed-call fees apply, $125 paid minus $100 in fees leaves a $25 refund. If the fees do not apply and there are no other eligible deductions under the special cap, the refund is $125.

If work is cancelled partway through, we provide completed, paid-for material and identify what remains unfinished. If you simply change your mind once the full service and its included support have been delivered, there is no automatic change-of-mind refund. Your rights regarding errors, non-delivery, and other legal grounds still apply.

7. If we cannot deliver or something is wrong

If we cannot complete the agreed work, you can accept a revised schedule or cancel the undelivered portion. If no work has started, we refund the full payment. We do not retain fees for unusable or defective work. Where our failure makes the delivered work unusable for the agreed purpose, we offer an appropriate correction or refund, including a full refund where warranted or legally required.

Tell us if a deliverable is missing or inconsistent with the agreed brief. We acknowledge concerns within 2 business days and propose a correction or resolution within 5 business days. These response targets do not restrict your statutory remedies, payment-dispute rights or access to courts or consumer agencies. No mandatory arbitration or waiver of those rights is imposed here.

8. Feedback, revisions and pauses

Send consolidated feedback within 7 calendar days of a presentation, or let us know you need more time. Color sample feedback has a 14-day window. We allow one extension of up to 14 days without a fee; further time can be agreed. These dates manage scheduling and do not make silence an approval or remove rights concerning faulty work.

Color and Layout include one revision each. Color preview adjustments count within the Color revision. Refresh Design includes one round with up to three product replacements and one small preview adjustment. Complete Design includes two rounds and up to five replacements across both. Its preview and paint-feedback changes count within those rounds. Optional preview upgrades include one round of minor visual adjustments.

A revision adjusts the existing brief. New rooms, a different style direction or substantial new deliverables need a separate agreed quote. Corrections to our own errors do not use your revision allowance.

If we have no response for 30 days, we send a written reminder and pause scheduling. We do not automatically approve, close the project or forfeit the balance. Restarting depends on availability; any changed scope or price needs agreement. You may cancel under the refund policy instead.

Design packages require explicit final approval before they are marked complete. Advice-only summaries and initial color recommendations can be delivered without requiring approval of every suggestion. Included support deadlines run from the relevant delivery date, as listed on your package page.

9. Measurements, products and room previews

You provide room and furniture measurements and confirm product and delivery-access dimensions before purchasing. We review supplied information for apparent inconsistencies and take reasonable care in applying it. If measurements change, we explain any necessary changes and agree on extra work before charging. This does not excuse our own mistakes.

A Room Preview is one illustrative view of the proposed design. It is not a measured 3D model, construction drawing or guarantee of exact product appearance or fit. Use measured layouts and manufacturer specifications for fit, and test physical paint/material samples in the room. We correct a preview that conflicts with the agreed brief within our responsibility; it should not be used to override specifications.

You buy directly from retailers and arrange delivery, returns and installation. Prices and stock may change. Report unavailable products during your active revision period so alternatives can be considered within the package allowance. Sourcing after that period is optional paid work agreed in advance. We disclose any relevant referral or affiliate compensation before you use an affected recommendation.

Services exclude on-site measuring, construction/permit drawings, structural or electrical design, contractor management, purchasing and installation. Qualified tradespeople should verify and carry out work within their professional scope.

10. Using your design and protecting your privacy

You may use paid-for deliverables to implement the agreed project and share them with household members, retailers and tradespeople involved. You may keep them for personal reference. Resale or commercial redistribution needs separate permission. Third-party images and product materials remain subject to their owners’ rights; we do not promise exclusive rights to illustrative visuals.

We do not publish your room photos, name, address, testimonial or project materials for marketing without separate permission. Refusing publicity does not change your service. Calls are not recorded without separate agreement.

We collect only information needed to deliver the service. Before collecting client material, a separate privacy notice must explain storage, service providers, retention and contact options. These booking terms are not a substitute for that notice.

11. Your consumer rights

These proposed policies do not limit non-waivable cancellation, refund or other consumer rights. If a law gives you stronger protection, it applies. Any required notices or cancellation forms must be supplied. Applicable requirements depend on the service, sales process and client location; this draft does not claim an exemption from home-improvement or other consumer laws.